Aerologix Frequently Asked Questions

Below you will find answers to our most commonly asked questions. If the answer you are looking for is not listed, please reach out to us any time, and an Aerologix team member will be happy to help!

Pilot FAQ

How do I access Simple Projects?

When you log into the pilot dashboard (either via mobile or web), you will see live projects in your area to which you can submit a bid via the "Open for Bidding" tab. Under this tab, you will find information about the project to review before offering a quote to the project for client consideration (in which the client will receive multiple quotes).

Suppose that you are on vacation or outside your local residence and want to find or be notified of nearby jobs? Simply adjust your base location in the ‘Profile’ section. Then the process is the same, submit a quote for client consideration.

Can I share my contact information with the client?

No. You must not share personal contact details with the client - all communication must be via the app. There will be penalties applicable should you choose not to operate via the terms and conditions) of an Aerologix pilot utilising the commercial project function.

What is a simple project?

For data on demand for everyday essentials from roof reports to wedding shoots and everything in between. This is serviced through client-to-pilot project requests where you can bid on the available jobs.

What is an advanced project?

Flight service support for enterprise-based capture requirements. These are done via the Aerologix operations team.

What types of jobs are on the Aerologix platform?

Aerologix supports jobs for every level of drone pilots around Australia and soon-to-be New Zealand. There’s a job for all skill sets, from beginner aerial photography assignments to complex 3D mapping of construction sites and agricultural land.

Do I have to organise airspace approval myself?

For simple projects - yes, you will need to organise airspace approval and factor in any associated costs with doing so into the quote.

Aerologix has a chief remote pilot on deck for any advanced projects to assist you with any approvals you require to complete a job successfully.

Do I need insurance to fly with Aerologix?

Drone insurance is not critical, however, pilots are strongly encouraged to seek basic insurance to protect both themselves and their clients best.

Head over to our insurance partner for Australia and New Zealand, Precision Autonomy, to understand what the available insurance options are and get a quote estimate.

What drone specifications are required to become an Aerologix pilot?

Different jobs carry different requirements. Our technology requires a certain number of pixel densities to render quality data which Aerologix prides itself on. We require a minimum of a 20-megapixel camera for more complex jobs such as surveying and mapping. However, we insist you have a minimum of 12 megapixels for a beginner-level photography assignment.

How do I get paid for jobs?

Aerologix makes all payments directly into your nominated bank account(s) through our payment vendor partner, Stripe. Once the data has been approved, you will receive the payment within two business days.

Are my payment details stored safely by Aerologix?

Aerologix does not handle any part of the payment process, so we do not store, record or share payment details with third parties. All payments are handled directly by our payment vendor, Stripe. We do not have access to any financial information entered into our app. Find out more about Stripe’s privacy policy here.

I’m just starting - what drone should I buy?

There are a number of beginner-friendly drones to choose from so it will depend on what you would like to specialise in. The DJI Mavic 2 Pro or Mavic 2 Enterprise are a great place to start. If you’re looking for a higher-spec drone, we also recommend the DJI Mavic 3. These drones are compatible with most jobs on the Aerologix platform, including telco tower surveys. We are also partnered with the most experienced drone technology retailers in Australia and New Zealand who will be able to answer any of your questions.

For residents in Australia, visit the DJI Store and then get in touch with Aerologix to place an order on your behalf for a 5% discount.

For residents in New Zealand, visit Ferntech and use the code 'aerologixnz' for a 5% discount.

How can I become an enterprise drone pilot?

Enterprise jobs which come through are from high value clients. With these jobs, enterprise pilots are hand selected by our team here at Aerologix based on experience, qualifications, availability and customer relationship skills.

For Australia, the minimum qualifications and requirements are listed below:
1. Operator’s Certificate; previously known as Sub 2kg licence
2. Insurance

For New Zealand, the minimum qualifications and requirements are listed below:
1. Part 102 Operator’s certificate
2. Insurance

How does the Aerologix Pilot Referral Programme work?

Once you have signed up and created an account with Aerologix, you will receive a unique code. To find this code, head to the “More” page in the Aerologix app and select “Refer and Earn”. Copy the code and give it to as many people as you wish! Once someone signs up with your code, you will receive a $10 gift voucher.

Data Deletion and Retention

How can I delete my user data?

You can delete your user data by following these steps: 1. Within the App: Open the app and go to the Settings menu. Then Select Account or Privacy Settings. Tap on Delete Account option at the bottom and confirm your request by following the on-screen instructions. 2. Contact Support: If you encounter any issues, you can contact our support team at support@aerologix.com for assistance with deleting your account and data.

What happens when I delete my account?

When you delete your account: All personal and sensitive data associated with your account will be permanently deleted from our servers after 30 days of request. This includes your profile information, usage data, and any other personal data collected by the app. Data that is required to comply with legal obligations or for security and fraud prevention purposes may be retained as necessary, but it will be clearly specified in our privacy policy.

Can I retain my account and respective Data?

Yes, if you attempt to log back into your account within 30 days of requesting deletion, your account will be restored after your confirmation.

What user data is retained by Aerologix?

Our organization retains certain user data for the following purposes: We may retain data necessary to comply with applicable laws and regulations. Data required to protect our users and our platform from fraudulent activities may be retained. Anonymized and aggregated data that does not identify individual users may be retained for research and service improvement purposes. Specific types of data that may be retained include: Information related to purchases or transactions made through the app, retained for financial and auditing purposes. Emails and messages exchanged with our support team for reference and future support needs. Data that has been anonymized and cannot be linked back to individual users, used for analytical and research purposes.

How is my data protected?

We use advanced security measures to protect your data, including: - Encryption of data during transmission and storage. - Access controls to restrict who can access your data. - Regular security audits and updates to ensure data protection.

Client FAQ

When booking my data on-demand project, when should I select “Simple”?

For data on demand for everyday essentials from roof reports to wedding shoots and everything in between. This is serviced through client-to-pilot project requests where you can bid on the available jobs

When booking my data on-demand project, when should I select “Advanced”?

Flight service support for enterprise-based capture requirements. These are done via the Aerologix operations team and include jobs such as LiDAR, Digital Twins etc

How do I order drone data?

Ordering a project is done entirely through the Aerologix client web portal.

For Simple projects:

1. Simply go to https://web.aerologix.com/create-new-project/ and start putting in the details of the project.

2. Once you have created your profile, you will be able to see pilots bidding on the job and have the ability to chat with them about any further requirements

3. Once you have selected the pilot for the job, you will then make payment to the Aerologix platform, where your payment will be placed on hold, and only released to the pilot after data approval or after seven days have lapsed from completion of the project

For Advanced Projects

1. Go to https://aerologix.com/enterprise/#enquireproject

2. Enter your details and information about the project

3. A member of the Aerologix team will be in touch within 24 hours to discuss the details of the project and put an itemised quote together

How much does a job cost?

For simple projects, this depends on a few factors, such as:
- Location
- Project Scope
- Additional approvals required (such as airspace)

As a guide, we recommended AUD ~$250 per project. You will be able to indicate a budget of AUD$150 and above. You also will have the flexibility to change the budget after you have spoken to the pilot to understand more about their quote.

Can I share my contact information with the pilot?

No. You must not share personal contact details with the pilot - all communication must be via the app. There will be penalties applicable should you choose not to operate via the terms and conditions utilising the commercial project function.

How do I know the pilot is complying with aviation laws?

All Aerologix pilots have access to their respective country’s airspace information which allows them to remain compliant with the governing aviation authority body regulations; Civil Aviation Safety Authority in Australia or Civil Aviation Authority in New Zealand. The pilot’s profile also enables them to share information about the licences and training they have completed to meet your requirements.

For Advanced projects, Aerologix has a Chief Remote Pilot who ensures that all flight plans are compliant with CASA and CAA regulations and that pilots assigned to projects are appropriately qualified and experienced, with relevant licences and training, if necessary, for all projects.

Where can I order a project?

With a rapidly growing pilot network of over 20,000 pilots across Australia, and more coming in the near future as we launch into New Zealand, you can order a project anytime and anywhere via our client web portal.

Simple projects allow anyone worldwide to order a data-on-demand job for projects within Australia, with expansions overseas in the near future, so watch this space!

What type of project would you like to book?

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For data on demand for your everyday essentials from roof reports to wedding shoots and everything in between
business-and-trade 1
Flight service support for enterprise based capture requirements such as LiDAR, 3D models, and Digital Twins